Company Policies
Sydney Charter Bus Pty Ltd operates in full compliance with the Passenger Transport Act 1990 (NSW), the Road Transport Act 2013 (NSW), and all applicable Australian and NSW transport regulations. All policies below govern the conduct of charter, hire, tour and transfer services operated by Sydney Charter Bus Australia.
| Operator | Sydney Charter Bus Pty Ltd | ABN: 44 134 888 912 | Trading as Sydney Charter Bus Australia |
| Accreditation | NSW Accreditation No. 39461, Transport for NSW Bus Operator Accreditation Scheme (BOAS) |
| Downloads | Each policy can be opened on the website (View) or downloaded as a PDF where available. |
🚌 General Policies
Jump to a section:
🚌 GENERAL POLICIES
Legal, safety, service, payment and environmental policies applicable to all clients and services.
📄 Legal & Corporate Notices
Core legal, privacy, corporate and governance policies applicable to all clients and services.
| Policy | Description | View | |
|---|---|---|---|
| Terms & Conditions of Charter & Hire | Governs all charter, hire, tour and transfer bookings made with Sydney Charter Bus Australia. | 🔗 View | |
| Privacy Policy | How we collect, use, store and protect personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. | 🔗 View | |
| Website Disclaimer | Limitations of liability applicable to information published on this website and all transport services provided. | 🔗 View | |
| Terms of Website Use | Conditions of access and permitted use of the Sydney Charter Bus Australia website and its digital content. | 🔗 View | |
| Copyright Notice | Intellectual property rights applicable to all content, images, text and materials published by Sydney Charter Bus Australia. | 🔗 View | |
| Modern Slavery Policy | Zero-tolerance commitment to identifying and preventing modern slavery risks in our operations and supply chain under the Modern Slavery Act 2018 (Cth). | 🔗 View | |
| Complaints & Feedback Policy | How to raise a complaint or give feedback, how we respond and investigate, our timeframes, and how to escalate to an external body if needed. | 🔗 View |
🛡 Safety & Compliance
Passenger safety, driver conduct, vehicle compliance and operational safety standards across all services.
| Policy | Description | View | |
|---|---|---|---|
| Transport Safety & Compliance Policy | Safety management framework, client Chain of Responsibility obligations, drug and alcohol zero-tolerance policy, and driver fatigue requirements for all charter services. | 🔗 View | |
| Onboard Safety Policy | Passenger conduct requirements, seatbelt obligations, prohibited items, luggage safety, driver authority and onboard emergency procedures applicable to all services. | 🔗 View | |
| Driver Fatigue Compliance Policy | Legal driving hours, mandatory rest periods and fatigue management obligations under the Heavy Vehicle National Law (HVNL) and applicable NSW road transport law. | 🔗 View | |
| Emergency & Incident Management Policy | Our emergency and incident management policy aligns with Transport for NSW and OTSI requirements, covering reporting, response and safety on every service. | 🔗 View | |
| Bushfire, Extreme Weather & Route Disruption Policy | How we keep passengers safe during bushfire, extreme weather and route disruption, following NSW RFS and authority advice, with a safety-first approach. | 🔗 View | |
| Unsealed Roadways Policy | Prohibits the operation of all fleet vehicles on unsealed, unpaved or otherwise unsuitable road surfaces in the interest of passenger safety and heavy vehicle compliance. | 🔗 View | |
| Disability Accessibility Policy | Accessibility position, mobility aid conditions and passenger requirements for private charter services under the Disability Discrimination Act 1992 (Cth). | 🔗 View |
🚌 Service & Operations
Policies specific to the delivery of individual service types and client-facing operational procedures.
| Policy | Description | View | |
|---|---|---|---|
| Extended Charter & Overnight Policy | Driver accommodation standards, meal allowances, OOSO rate thresholds, and fatigue compliance requirements for all multi-day and overnight charter services. | 🔗 View | |
| Meet & Greet Services Policy | Driver meet and greet procedures at Sydney Airport terminals, hotels and pickup locations, including signage, communication and wait time protocols. | 🔗 View | |
| Excess Luggage Policy | Luggage allowances, HVNL vehicle weight compliance, oversized item conditions, driver manual handling limits (20kg per item) and refusal of carriage provisions. | 🔗 View | |
| Tour Guide / Driver Guide Policy | Drivers are prohibited from providing live tour commentary on all services. Explains how to arrange professional tour guides or approved audio alternatives under WHS and HVNL obligations. | 🔗 View | |
| Dining Recommendation & Booking Policy | The Company does not recommend, select, endorse or book restaurants on behalf of clients. All dining arrangements are the sole responsibility of the client or event organiser. | 🔗 View | |
| Lost Property Policy | Procedures for reporting, storing and collecting items left in Sydney Charter Bus Australia vehicles following a charter or transfer service. | 🔗 View | |
| Flight Delays Policy | Standard waiting periods, Sydney Airport parking rates, multi-flight protocols, extended delay decision points and hirer responsibilities for all inbound airport transfers. | 🔗 View | |
| Vehicle Allocation Policy | Fares are based on confirmed passenger numbers, not a guaranteed vehicle model. Explains how vehicle allocation is determined by fleet availability, operational scheduling and passenger count. | 🔗 View | |
| Food & Drink Policy | Our policy on eating and drinking onboard, why food is not permitted, the water and medical exceptions, and the reasons behind it. | 🔗 View | |
| Alcohol Policy | Zero-alcohol policy on all vehicles at all times, for safety, legal compliance and the comfort of every passenger. | 🔗 View | |
| Booking Postponement Policy | How we handle date changes and why we ask for at least seven days notice. With seven or more days we move your booking wherever a vehicle is available; within seven days it falls under our Cancellations policy. | 🔗 View |
💳 Bookings, Pricing & Payments
How pricing, quoting, payment, bookings and amendments are handled.
| Policy | Description | View | |
|---|---|---|---|
| Pricing Structure | Full guide to charter bus and coach hire pricing factors, additional charges, fleet sizes, inclusions, NSW rules and regulations, and how to request a quote. | 🔗 View | |
| Fuel Levy Policy | A clear, transparent fuel levy that rises and falls with the diesel price, so your quote stays fair in both directions. | 🔗 View | |
| Payments | Accepted payment methods, deposit requirements, payment schedules and conditions applicable to all bookings with Sydney Charter Bus Australia. | 🔗 View | |
| Booking Process | Step-by-step guide to quote acceptance, deposit payment, booking confirmation and pre-departure procedures for all charter and hire services. | 🔗 View | |
| Booking Amendments | How we handle changes to a confirmed booking, the fees that apply, and why an amendment affects more than one trip. | 🔗 View |
⚙ Environmental & Sustainability
Environmental responsibility and emissions management.
| Policy | Description | View | |
|---|---|---|---|
| Environmental & Sustainability Policy | Euro 5 compliant fleet, fuel efficiency practices, emissions management and environmental risk controls integrated with the BOAS Safety Management System and the Protection of the Environment Operations Act 1997 (NSW). | 🔗 View |
🎓 SCHOOLS & EDUCATIONAL POLICIES
Child safety, student welfare, conduct, risk and compliance policies for school, excursion, sporting and camp transport.
| Policy | Description | View | |
|---|---|---|---|
| School Transport Safety Policy | Mandatory safety, WWCC, supervision and BOAS compliance requirements for all school excursion, sporting and camp transport services under the Child Protection (Working with Children) Act 2012 (NSW). | 🔗 View | |
| School Terms & Conditions | Specific terms for school excursion, sporting and camp transport services, including safety, supervision ratios and compliance requirements under NSW education and transport regulations. | 🔗 View | |
| Passenger Code of Conduct | Behaviour expectations for a safe trip, the driver’s safety-only role, and how student behaviour is managed on school and group services. | 🔗 View | |
| School Camp & Overnight Excursion Policy | Safe multi-day camp and overnight transport, covering supervision, driver fatigue and working hours, Hawkesbury River ferry crossings, accommodation, parking and rest stops. | 🔗 View | |
| Student Transport Risk Assessment Guide NSW | NSW student transport risk assessment guide, Regulations 102B, 102C & 102D explained, ACECQA risk matrix, operator verification and day-of obligations for schools. | 🔗 View | |
| Child Protection & Student Welfare Policy | Our child protection and student welfare policy aligns with the NSW Child Safe Standards, Working With Children Checks and mandatory reporting duties. | 🔗 View | |
| Student Data Privacy Policy | How we handle student data from bus tracking and tap-on tap-off systems under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. | 🔗 View | |
| Anaphylaxis Management on Charter Bus Excursions NSW | A practical legal guide for NSW school excursion coordinators, covering ASCIA Action Plans, EpiPen requirements, what must be carried on the bus, the emergency response, and how the no-food policy reduces allergen exposure risk. | 🔗 View | |
| Child Seat & Baby Restraint Laws for Buses in NSW | What parents, schools and group organisers need to know about child restraint requirements before booking charter bus transport. | 🔗 View |
🚫 Policy Compliance Notice
All policies listed on this page are legally binding and form part of the agreement between the client and Sydney Charter Bus Pty Ltd upon confirmation of any booking. By proceeding with a booking, clients acknowledge they have read, understood and accepted all applicable policies. Sydney Charter Bus Australia reserves the right to amend these policies at any time in accordance with changes to applicable legislation, regulatory requirements or operational standards.
📞 1300 468 199 | 📱 0413 182 999 | ✉ info@sydneycharterbus.com.au
Office Hours: Monday-Friday 9:30am-4:30pm | Weekends 12:00pm-2:00pm | Public Holidays: Operational, Office Closed
Sydney Charter Bus Pty Ltd | ABN: 44 134 888 912 | NSW Accreditation: 39461 | Macquarie Park NSW 2113 | Depots: Botany, Moorebank, Marrickville | www.sydneycharterbus.com.au